On the collection date, Palletways arrived at my door at 5:30pm to collect with the same sized vehicle as they had collected and delivered with previously. Again, we had the logistical issue at my own cost to move the machine ready for collection.

No quibble, no photographs needed, no explanation, no visit from a member of staff to check the machine - straight away they offered a refund and to collect the machine. After only having the replacement machine a couple of days, I again contacted warco to discuss my options. Again, the column wasn’t square to the table, the backlash in the x and y axis had a ridiculous amount of play, the head jammed going up and down due to the column being bode and the machine regularly jumped out of gear.

The new machine arrived and again did not have the quality check documents completed and also had some major faults on arrival. the machine eventually got collected by Palletways and the new one was moved into place. So now I was expected to lift a 350kg machine into place on a pallet for them to collect at my own cost? Anyway. When I had the first machine delivered I had used a delivery team to move the machine using hoists into position. I was advised that their courier only completed curb side collections, and that they would not be able to assist with the logistics of getting the machine from my workshop, on to a pallet, and to the kerbside. I spoke to several people there over a space of a week to arrange a replacement mill to be delivered and for the old mill to be collected. I quickly contacted Warco with photographs to claim on their warranty.

Until August 2020, when the machine developed a more serious fault where the gearbox decided to self destruct breaking all of the main shafts, stripping the teeth off the gears and damaged the bearings and casing.

I had used the machine a handful of times and it became apparent that the column wasn’t square to the bed but a couple of shins were needed to sort the problem. At the time, I had thought maybe they’d forgotten to complete the paperwork. This is one of the main reasons why I had chosen Warco over other similar machines due to their “quality checks” but it was disappointing that this hadn’t been done. On arrival, the machine had paperwork that hadn’t been signed or completed to say that the quality control checks had been done. I purchased a GH Universal Mill, stand and various accessories in January 2020 for personal use.

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